Geek’s managed services are focused on business results for our customers. We use a value-based approach, linking IT outcomes to business results. With cohesive management strategies, we cover various levels of support tailored to meet our customer needs.
We provide governance and service level management, and track the benefits and objectives of the outsourcing program, keeping clients involved with full visibility at every stage of the engagement.
Our service delivery flow is based on people, processes and technology using a disciplined, proven approach to integrated applications and IT service management.
We incorporate on-demand offerings, featuring priority support for clients on managed services, patching of critical Microsoft updates, anti-virus protection licensing and management, and a bi-annual business review.
Gold customers receive additional benefits that include business hours phone and remote support, patching updates, server backup monitoring, internet usage (bandwidth) monitoring and reporting, along with quarterly business reviews.
Our Platinum clients receive all of the available services in addition to business hours onsite support, offsite backup storage and daily backup testing and verification, annual hosted email virus/spam filtering, and bi-monthly business review.
Geek provides a direct point of contact for each customer in relation to issues they may experience in their business.